FAQ
Frequently Asked Questions – Badili India
Welcome to the Badili India Help Center. Here, we’ve compiled the most commonly asked questions to help you have a smooth and worry-free experience. Whether you’re buying a refurbished phone, selling your old device, or checking your order status — we’ve got you covered.
🔹 Orders
Q1: How do I place an order on Badili?
A: Simply browse the product you want, click "Buy Now," and follow the checkout process to complete your purchase.
Q2: How can I track my order?
A: After your order is placed, you'll receive a tracking link via SMS and email. You can also check the status under "My Orders" in your Badili account.
Q3: Can I cancel or change my order after placing it?
A: Yes, you can cancel your order before it is shipped. Once shipped, cancellation is not possible. Contact our support team for urgent changes.
🔹 Payments
Q4: What payment methods are accepted?
A: We accept UPI, debit/credit cards, net banking, and selected wallets. COD (Cash on Delivery) is available in select regions.
Q5: Is it safe to make payments on Badili?
A: Absolutely. We use secure and encrypted payment gateways to ensure your data is protected.
Q6: I haven’t received a payment confirmation. What should I do?
A: Please check your spam folder and bank statement. If the amount was debited and no confirmation received within 1 hour, contact our support team.
🔹 Shipping & Delivery
Q7: How long will delivery take?
A: Orders are typically delivered within 3–5 business days, depending on your location.
Q8: Do you offer free shipping?
A: Yes, we offer free shipping on most orders across India.
Q9: What should I do if I receive a damaged or incorrect product?
A: Please report it within 48 hours of delivery via our support team or email. We’ll arrange for a replacement or refund as per policy.
🔹 Returns & Warranty
Q10: What is Badili’s return policy?
A: You can return eligible products within 7 days of delivery if there’s a defect or issue. The product must be in original condition with all accessories.
Q11: Is there a warranty on refurbished phones?
A: Yes, all Badili refurbished phones come with up to 6 months of warranty. Warranty details are mentioned on the product page.
🔹 Other Questions
Q12: How do I sell my old phone to Badili?
A: Visit the “Sell Phone” section, enter your device details, get an instant quote, and schedule a doorstep pickup.
Q13: Do refurbished phones come with accessories?
A: Yes, refurbished phones typically come with a compatible charger and cable. Check the product page for exact details.
📞 Still need help?
Contact our support team via care@badili.co.in or WhatsApp us directly. We’re here to assist you 7 days a week.